The Root of the Problem with Underperforming Staff: Creating performance plans that work by Mia Pritts and Mark Parker

When challenges come up with staff, how can you get to the heart of the issue in a way that feels supportive—not confrontational? In this thoughtful session, executive leaders Mia Pritts and Mark Parker will guide you in using kind, clear questioning to uncover root causes and build trust. You'll learn how to ask meaningful questions, understand what's really going on, and create action plans that lead to lasting, positive change.

Whether you're navigating a one-time issue, supporting underperforming staff, or working to strengthen your team culture this session will help you lead with empathy while addressing challenges effectively.

Together, you'll explore how to:

• Ask questions that foster insight, not defensiveness

• Use what you learn to develop corrective and preventive action plans that support growth and accountability