Enrollment isn’t just paperwork—it’s the foundation of your program’s culture, finances, and family relationships. In this session, we’ll explore how the right policies and procedures can streamline the enrollment process while building trust with staff and families.

You’ll learn how to design staff and parent handbooks that set clear expectations, foster engagement, and reflect your values. Then, we’ll dive into practical strategies for enrollment: collecting the right information up front, structuring fees and deposits, and automating tasks like emails and forms to create a smooth experience for families.

Finally, we’ll look at how predictive enrollment, reviews, and referrals can keep your pipeline full—helping you plan capacity with confidence and sustain your program’s growth.

By the end of this session, you will be able to:

• Craft policies that shape a positive culture and strengthen staff and family trust.

• Build handbooks that support compliance while boosting engagement and retention.

• Implement streamlined enrollment systems that reduce friction and prevent churn.

• Use predictive enrollment and referrals to sustain growth and meet financial goals.