Getting to “Why”: Corrective Action Plans and Root Cause Analysis by Mia Pritts and Mark Parker

Root cause analysis is the process of identifying the underlying cause of a problem, or why a non-compliance occurred (whether the issue is regulatory-related, like not following a licensing regulation, or policy-related such as improper cell phone usage while teaching). It is the first step in developing an effective corrective action plan but sometimes asking “why” questions puts people on the defensive and makes them less likely to divulge the critical information needed to identify the root cause.

When problems with staff members arise and you need to hold them accountable, having some actionable skills to help you uncover the root issues can be the an effective way to resolve the issues. In this thought-provoking session presented by experienced executives Mia Pritts and Mark Parker, you will learn how to ask powerful questions that yield clarity, or mediation of thinking, and to use the information gained to help develop effective corrective and preventative action plans for your staff members.

This webinar will guide you to learn how to:

1. Ask powerful questions that yield clarity, or mediation of thinking

2. Use the information gained to help develop effective corrective and preventative action plans.